Terms and Conditions of Service

These Terms and Conditions of Service ("Terms") govern the use of the Evergreen Clean platform and services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you may not use our services.

Article 1. Description and Scope of Service

Evergreen Clean provides a digital platform that connects users ("Clients") with professional cleaning service providers ("Service Providers"). Our platform facilitates the booking and delivery of cleaning services, including regular cleaning, one-off cleaning, and deep cleaning of furniture and carpets.

The scope of our services includes: (a) providing a user-friendly booking platform; (b) matching Clients with qualified Service Providers; (c) processing payments for services rendered; (d) providing customer support; and (e) maintaining service quality standards.

Evergreen Clean acts as a service facilitator and is not responsible for the direct performance of cleaning services. Service Providers are independent contractors responsible for delivering the services as described and agreed upon with Clients.

Article 2. Rules of Platform Conduct

Users agree to use the Evergreen Clean platform in compliance with all applicable laws and regulations. Users shall not engage in any unlawful, fraudulent, or deceptive conduct; harass, threaten, or abuse Service Providers or other users; attempt to circumvent payment systems or manipulate pricing; post false, defamatory, or misleading information; violate intellectual property rights; attempt to gain unauthorized access to the platform; or use the platform for any commercial purpose without explicit authorization. Violation of these conduct rules may result in account suspension or termination without refund.

Article 3. System Upgrades and Availability

Evergreen Clean reserves the right to perform system maintenance, upgrades, and improvements at any time, which may temporarily interrupt service availability. We will make reasonable efforts to provide advance notice of scheduled maintenance. While we strive to maintain continuous platform availability, we do not guarantee uninterrupted service. Evergreen Clean shall not be liable for any damages resulting from temporary service interruptions, system failures, or maintenance activities. Users are responsible for maintaining their own backup copies of any data or information stored on the platform.

Article 4. Proprietary and Intellectual Property Rights

All content, design, functionality, and materials on the Evergreen Clean platform, including but not limited to text, graphics, logos, images, and software, are the exclusive property of Evergreen Clean or its licensors and are protected by international copyright and intellectual property laws. Users are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial purposes only. Any unauthorized use of Evergreen Clean intellectual property is strictly prohibited and may result in legal action.

Article 5. Financial Terms, Invoicing, and Adjustments

Pricing for services is displayed on the platform and is subject to change at Evergreen Clean's discretion. Current pricing is: Regular Cleaning €25/hour, One-off Cleaning €35/hour, and Deep Cleaning from €8/m² for carpets and €15–€130 for furniture. Clients are responsible for providing accurate information regarding service requirements. Payment is processed through our secure payment gateway. Refunds are issued only in accordance with our Cancellation Policy: cancellations made 24 hours or more before the scheduled service receive a full refund; cancellations made less than 24 hours before the service are subject to a 50% cancellation fee. Disputed charges must be reported within 30 days of the transaction.

Article 6. Liability and Indemnification Limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVERGREEN CLEAN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. Evergreen Clean's total liability for any claim arising from or related to these Terms or the use of the platform shall not exceed the total amount paid by the Client for services in the 12 months preceding the claim. Clients agree to indemnify and hold harmless Evergreen Clean, its officers, employees, and agents from any claims, damages, losses, or expenses arising from the Client's violation of these Terms, use of the platform, disputes with Service Providers, or breach of applicable laws.

Article 7. Agreement Duration and Termination

These Terms become effective upon the Client's first use of the Evergreen Clean platform and continue indefinitely unless terminated. Evergreen Clean may terminate a Client's account at any time, with or without cause, by providing written notice. Clients may terminate their account at any time by submitting a request through their account settings. Termination does not relieve the Client of payment obligations for services already rendered or booked. Upon termination, all user data will be retained in accordance with our Privacy Policy and applicable data protection laws.

Article 8. Revisions to Terms and Rates

Evergreen Clean reserves the right to modify these Terms and service rates at any time. Changes will be effective upon posting to the platform, and continued use of the platform constitutes acceptance of the revised Terms. Clients will be notified of material changes via email or through an in-app notification. For pricing changes, Evergreen Clean will provide at least 14 days' notice before the new rates take effect. If a Client does not agree with revised Terms or pricing, the Client may terminate their account before the effective date of the changes.

Article 9. General and Miscellaneous Provisions

Governing Law: These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles. Dispute Resolution: Any disputes arising from these Terms or the use of the platform shall first be addressed through good-faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration in Amsterdam, Netherlands, in accordance with Dutch arbitration law. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between the Client and Evergreen Clean regarding the use of the platform and supersede all prior agreements and understandings. Contact Information: For questions or concerns regarding these Terms, please contact us at info@evergreenclean.nl or +31 6 84604434.